Return information
How to register a return
We get it—sometimes things don’t turn out quite as expected, or you simply change your mind. We accept returns made within 14 days of you receiving your order. To be approved, all returned products must be unused, with the seal intact, and in their original packaging. See below for how to process your return:
(Psst! If your products are defective, you should file a claim rather than a standard return.)
Step 1.
Once we have dispatched your order, you will receive an email informing you that your shipment is on its way. In this email, click on "View your order".
Please note that even if you change your mind before we have dispatched the shipment, we unfortunately cannot guarantee that we will be able to cancel your order. You can contact us via the contact form if you wish to cancel your order before it is shipped, and we will do our best to help!
Step 2.
After clicking "View my order," you will be asked to enter your email address, and a one-time code will be sent to that address. Enter the code you receive to view your order details and access the "Request return" button.
Step 3.
Simply select the items you wish to return and choose a reason, then click "Request Return." We will receive your request and approve it as quickly as possible.
Once approved, you will receive an email with a new shipping label; attach this to your package and drop it off at your nearest service point. That’s it!
After we receive and process your return, you will be refunded within 14 days via your original payment method, or—if you haven't yet paid for your order—your invoice will be adjusted to the new amount.
Please note that a return fee of 49 SEK applies.
